Article 8 - Return shipment

8.1. The Belgian law on commercial practices and the information and protection of the consumer of 14 July 1991 allows the purchaser to inform the seller within 14 working days of receipt of the product that he / she will abandon the purchase. You can therefore return the product within 14 working days after receipt of the delivery. Please give us a signal in advance. To provide you a better service in the future, we would like to know the reason for return.


8.2. The goods must be unused, unwashed and complete (including instructions, etc.) and returned in the original packaging within an acceptable period of 3 working days after the notification. The goods are visibly labeled, without these labels the good can never be returned. Shoes must be fitted inside and on a clean, soft surface. After a brief verification of the returned articles, we will refund your order or exchange it for free for another item or size.


8.3. Items purchased online must be exchanged in the shop or sent back to the following address: Machteld Live in Style, Torhoutsesteenweg 48, 8210 Loppem. When returning goods, we advise you to return them by registered mail. Soul unfortunately can not accept liability for the loss or damage of the goods upon return, so it is in your own interest to return the goods by registered mail.


8.4. You will pay the shipping costs to return the product (s).